Job Title: Outreach Case Manager - COAT
Days Off: Saturday, Sunday
Pay Range: CM 1: $39,016 - $43,077 annually, CM 2: $43,459 - $47,982 annually (See Education/Experience Requirements below for qualifications)
Shift: Office Day
Insurance Benefits: Medical, Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
The COAT (Community Outreach & Advocacy Team) Outreach Worker/Case Manager is a member of a multi-disciplinary team responsible for providing outreach, engagement and intensive case management services to adults. The model incorporates a modified assertive community treatment (ACT) approach with caseloads of 1:20 with companion-based services to ensure people are identified and assessed, supported and accompanied to any services or appointments that are indicated. The team will consist of behavioral health staff, a psychiatric prescriber, a psychiatric registered nurse, all of whom will provide services with an intensive outreach and client-centered approach. This position is involved in all aspects of referral, outreach and engagement, intensive case management services, as well as coordination with other providers to assure successful transition of consumers to on-going care. Services will be provided in Seattle and King County areas. Many services will be provided on the streets, in shelters and other service centers as assigned. Some evening and weekend hours as needed. This position requires a high degree of coordination and collaboration with other DESC programs as well as outside agencies.
MAJOR DUTIES AND RESPONSIBILITIES:
- Provide outreach and engagement services, as assigned, working with Supervisor & other team members when meeting new referrals
- Provide variety of case management activity focused on stabilization and transition to other ongoing providers as appropriate.
- Provide and prioritize crisis intervention with clients as needed. This may include de-escalation, going to EDs, and/or making referrals to crisis system if necessary.
- Conduct intake evaluations and behavioral health assessments and develop support and treatment plans with the greatest client participation possible.
- Assume primary responsibility for coordinating all aspects of clients' support and treatment plans. This includes providing and/or coordinating the following: survival services with a focus on access to food, shelter and clothing; fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, substance use treatment.
- Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
- Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients.
- Other duties & responsibilities:
- Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
- Comply with the agency's clinical accountability policies and procedures; maintain timely and complete clinical records; participate in quality assurance reviews when assigned.
- Comply with applicable program research and evaluation procedures.
- Other duties as assigned.